MortgageXpress Pty Ltd (“MortgageXpress”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.
MortgageXpress complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the collection, handling, storage, and use of personal information.
We respect your privacy and are committed to safeguarding your information.
We may collect personal information including, but not limited to:
Full name
Email address
Phone number
Residential or business address
Employment and income details (if provided)
Information about your financial objectives or lending enquiry
Information submitted via contact forms or enquiry forms
Technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to provide our services or respond to your enquiry.
We collect personal information when you:
Submit an enquiry or contact form on our website
Contact us via phone, email, or online channels
Request information about our services
Interact with our website (cookies and analytics tools)
Where possible, we collect personal information directly from you.
We collect and use your personal information to:
Respond to enquiries and requests
Provide credit assistance and related services
Assess suitability of lending options (where applicable)
Communicate with you regarding our services
Improve our website and services
Meet legal, regulatory, and compliance obligations
Any credit assistance or loan recommendation will only be made after a full assessment of your circumstances, in accordance with applicable laws.
Information provided on this website is general in nature and does not take into account your personal objectives, financial situation, or needs.
Any recommendation or assistance will only be provided after obtaining relevant information and conducting an appropriate assessment.
We may disclose your personal information to:
Lenders, funders, and product providers (where relevant)
Service providers who assist us in operating our business (e.g. IT, compliance, CRM providers)
Professional advisers (such as legal or compliance advisers)
Regulatory bodies where required by law
We do not sell personal information to third parties.
In some cases, personal information may be stored or processed using systems or service providers located outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy obligations.
Our website may use cookies and analytics tools to:
Improve website functionality
Analyse website traffic and usage patterns
Enhance user experience
Cookies do not identify you personally. You can disable cookies via your browser settings if you prefer.
We take reasonable steps to protect your personal information from:
Misuse
Loss
Unauthorised access
Modification or disclosure
This includes secure systems, access controls, and data protection measures.
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details below.
If you believe we have breached your privacy obligations, you may lodge a complaint with us.
We will investigate and respond to privacy complaints in a timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The latest version will always be available on our website.
For privacy enquiries, access requests, or complaints, please contact:
MortgageXpress Pty Ltd
Suite 31, Level 3, 2 Brandon Park Drive
Wheelers Hill (VIC) 3150
Phone: 1300 390 967
Email: info@mortgagexpress.com.au
